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PhoneBanking

What's New


Find out more!

What can I do with PhoneBanking?

At home, at the office, on the move, wherever it suits you, you can access your accounts through our 24-hour automated PhoneBanking service. With PhoneBanking, you have a wide range of services at your fingertips with the touch of a few buttons.

  • Credit Card Reward points balance enquiry and redemption
  • Credit Card activation / application status / enquiries
  • Interest rate and exchange rate enquiries
  • Account/Balanced enquiries
  • Transfers, International Transfer, Demand Drafts, and Cashier's Orders
  • Statement Request
  • Report of lost cards

What are the main benefits of PhoneBanking?

With HSBC Automated PhoneBanking, you have:

  • 24/7 access to your accounts
  • A wide range of services at your fingertips
  • Preferentials rates with discounts of up to 37.5% of counter rates for outward payments

Where do I need to begin?

You will need your PhoneBanking Number (PBN) or Credit Card number or your bank account number and your PhoneBanking Personal Identification Number (PBN PIN).

  • To register for our new enhanced PhoneBanking service, please call 2 252 252 and speak to our telephone service representatives or visit any of our branches nationwide.

Contact Us

Write to us

Hotline Numbers

Call us at 1-800-0252 in Brunei or (673)2 252 252 from overseas

Currency Market

Foreign Exchange Rates

Tariff

General Tariff