Online Security

What are fraudulent and spoof websites?

• Authentic-looking websites created by internet fraudsters which look like other respectable websites, such as ours
• Attract people to their sites through phishing emails
• Urgently ask for personal, confidential information

What to do?

• Make sure you're connected to the official HSBC site at www.hsbc.com.bn before keying in any confidential data
• Do not access your internet banking account directly through hyperlinks embedded in e-mails
• Type www.hsbc.com.bn directly on the browser address bar or access via a bookmark
• Check for the locked padlock symbol at the bottom right hand corner of your screen
• Ensure the secure browser session is established with HSBC by verifying the information, such as the issuer and the date on the server certificate
• Change your internet banking password REGULARLY

To learn more about online security, please visit the HSBC Group online security page.

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What is Spyware?

• A computer software program that gathers information about a computer user without the user's knowledge or informed consent
• Transmits the collected information to an unauthorised organisation that expects to be able to profit from it in some way

What to do?

• To prevent the spyware installation without your consent, remember not to download any freeware onto the computer that you access internet banking with
• Always run an anti-virus software program and/or anti-spyware software before you download other programs or open emails
• Update your anti-virus software and change your internet banking password REGULARLY to protect your personal data

To learn more about online security, please visit the HSBC Group online security page.

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What is Phishing?

• When fraudsters send SPOOF emails at random
• The emails appear to come from a legitimate source such as HSBC
• You may be asked to confirm sensitive information such as your account number, password and PIN number

What to do?

• NOTHING, unless you are absolutely sure of the validity of the sender and the legitimacy of their request
• Be aware that HSBC will NEVER ask customers for such confidential banking data in their emails
• Do not respond to any emails that request such information or click on an embedded hyperlink
• Update your anti-virus software and also change your internet banking password REGULARLY to protect your personal data

To learn more about online security, please visit the HSBC Group online security page.

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What is Trojan Horse?

• A type of computer virus that is a computer program masquerading as another program
• Appears innocent, but your files could be damaged or erased if you open the program

What to do?

• Install anti-virus software, personal firewall and security patches
• Always run an anti-virus software program before you download other programs or open emails
• Update your anti-virus software and also change your internet banking password REGULARLY to protect your personal data

To learn more about online security, please visit the HSBC Group online security page.

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What is a firewall?

• Helps to prevent unauthorised individuals or information (such as viruses) from entering your computer
• Particularly important if you use a broadband connection as your online time will be longer, therefore placing you at greater risk

What to do?

• Firewall software is readily available in stores and on the internet
• Install and update your anti-virus software and security patches REGULARLY

To learn more about online security, please visit the HSBC Group online security page.

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