Online Security

What are fraudulent and spoof websites?

• Authentic-looking websites created by internet fraudsters which look like other respectable websites, such as ours
• Attract people to their sites through phishing emails
• Urgently ask for personal, confidential information

What to do?

• Make sure you're connected to the official HSBC site at www.hsbc.com.bn before keying in any confidential data
• Do not access your internet banking account directly through hyperlinks embedded in e-mails
• Type www.hsbc.com.bn directly on the browser address bar or access via a bookmark
• Check for the locked padlock symbol at the bottom right hand corner of your screen
• Ensure the secure browser session is established with HSBC by verifying the information, such as the issuer and the date on the server certificate
• Change your internet banking password REGULARLY

To learn more about online security, please visit the HSBC Group online security page.

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What is Spyware?

• A computer software program that gathers information about a computer user without the user's knowledge or informed consent
• Transmits the collected information to an unauthorised organisation that expects to be able to profit from it in some way

What to do?

• To prevent the spyware installation without your consent, remember not to download any freeware onto the computer that you access internet banking with
• Always run an anti-virus software program and/or anti-spyware software before you download other programs or open emails
• Update your anti-virus software and change your internet banking password REGULARLY to protect your personal data

Want to find out more about spyware? Please click here

To learn more about online security, please visit the HSBC Group online security page.

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What is Phishing?

• When fraudsters send SPOOF emails at random
• The emails appear to come from a legitimate source such as HSBC
• You may be asked to confirm sensitive information such as your account number, password and PIN number

What to do?

• NOTHING, unless you are absolutely sure of the validity of the sender and the legitimacy of their request
• Be aware that HSBC will NEVER ask customers for such confidential banking data in their emails
• Do not respond to any emails that request such information or click on an embedded hyperlink
• Update your anti-virus software and also change your internet banking password REGULARLY to protect your personal data

To learn more about online security, please visit the HSBC Group online security page.

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What is Trojan Horse?

• A type of computer virus that is a computer program masquerading as another program
• Appears innocent, but your files could be damaged or erased if you open the program

What to do?

• Install anti-virus software, personal firewall and security patches
• Always run an anti-virus software program before you download other programs or open emails
• Update your anti-virus software and also change your internet banking password REGULARLY to protect your personal data

To learn more about online security, please visit the HSBC Group online security page.

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What is a firewall?

• Helps to prevent unauthorised individuals or information (such as viruses) from entering your computer
• Particularly important if you use a broadband connection as your online time will be longer, therefore placing you at greater risk

What to do?

• Firewall software is readily available in stores and on the internet
• Install and update your anti-virus software and security patches REGULARLY

To learn more about online security, please visit the HSBC Group online security page.

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