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Internet Banking

Step-by-step guide

TT Demo

Online Tools

Online Password Reset
Offer more convenience by allowing you to reset your password online instantly.

Be first, be online@hsbc

Why queue when you can be served first, by banking through online@hsbc, Go online with our newly improved Personal Internet Banking service and spend more time doing the things you really want to!

New Features in Internet Banking

Online Password ResetOnline Password Reset

Online Password Reset allows you to reset your new password online when you forget your existing one. All this is done without the need to submit any forms to the bank. You only need to log on and provide the correct answers to your security questions. Best of all, you can do this anytime of the day, without having to visit a branch.

Always be the first in line!

Bill PaymentBill Payment   Total Banking Portfolio, Net Worth and Account SummaryTotal Banking Portfolio, Net Worth and 
        Account Summary
You can pay your bills at your own convenience for any of the following merchants: TELBRU, DST, AIA, Kristal-Astro, Great Eastern Life and many more.   Organise all your accounts at HSBC by checking or updating your personal data and account information.
International Transfers International Transfers
Get served first and enjoy up to 50% savings per transaction as well.

   Internet Banking Phone Banking/
Express Banking Centre
 Telegraphic Transfer  BND15   BND25  BND40
 Demand Drafts/
 Cashiers Order
 BND25  BND35  BND45
Time DepositsTime Deposits eStatements e-Statements
Make placements of new time deposits, withdrawals, renewals or closures of time deposit accounts, at the same time view and update your account information effortlessly. Receive your statements in time at anytime for both your deposit and credit card accounts, while manage your finances with convenience.
Rewards RedemptionRewards Redemption Secured Online ShoppingSecured Online Shopping
Check and redeem any reward online instantly with a new,
easy-to-view catalogue.
HSBC's Secured Online Shopping services let you shop using your credit card online with premium comfort.
0% SmartPayHSBC's Card Instalment Plan
Convert your purchases into monthly instalments simply by sending us a message through our Contact Centre.

Your security is our priority

Our Guaranteed SecurityOur Guaranteed Security

When you bank online@hsbc, you bank with complete peace of mind. Your HSBC Security Device displays a unique, one-time only code that is required when you log on and perform your banking transactions, in addition to your user ID and password.

You are also fully protected against third party fraud when banking with Personal Internet Banking. You will not suffer any loss if money is taken from your account without your permission provided you have not acted fraudulently or negligently.

Instant Online RegistrationInstant Online Registration

To register for online@hsbc today, follow these steps:
1. Go to
2. Look for the Personal Internet Banking registration and log on panel on the right hand side.
3. Click "Register" and follow the online instructions.
4. After completing the registration, collect your Security Device from your nearest HSBC Branch, or have it delivered to your doorstep



HSBC Gold Credit Cards Bill Payments
Greater flexibilty to pay bills.
  HSBC Gold Credit Cards Online Security
Ensuring your online transactions are safe and secure.
HSBC Gold Credit Cards E-Statements
View your statements quickly and securely online.

Currency Market


Online Top-Up Solution

Online Top-up Solutions


General Tariff

Contact Us

Write to us

Hotline Numbers

Call us at 1-800-0252 in Brunei or (673)2 252 252 from overseas