From smaller purchases at a nearby shopping complex to as big as paying your utility bills or travel expenses, the new and versatile HSBC Debit Card offers a host of premium benefits and features allowing you to enjoy great accessibility and convenience depending on your everyday or year-round needs, both locally and overseas.
To find out more, click here for the User Guide
Your HSBC Visa debit card is the ideal partner when shopping online. You can use your Visa debit card to pay for purchases online wherever you see the Visa logo.
All purchases are itemised on your statement for you to track your spend. And you also benefit from the added security protection when shopping online using your HSBCdebit card.
Designed to complement your lifestyle, the HSBC Debit Card doubles up as an ATM card, thus saving you the need to carry a separate ATM card. Plus, it works the same way as a credit card; the only difference is that transaction amount is directly debited from your current or savings account.
Your HSBC Debit Card works similarly to an ATM card. You can withdraw cash at any HSBC ATMs both locally and overseas, including any other ATMs worldwide which carries the PLUS logo. Plus, you can use your HSBC Debit Card to pay for your purchases at retail merchants that accept Credit Card locally and overseas.
You can activate your Debit card by making an initial transaction through any ATM (local or overseas) using your provided PIN. Please note that your existing HSBC ATM card will be deactivated upon activation of your HSBC Debit card.
Yes. The annual fee for HSBC Debit Card is BND20. However, the fee is waived for HSBC Premier and HSBC Advance customers.
The primary account is the main/first account of operation i.e. the account from which purchase transactions, charges and fees related to the Debit Card are debited.
Multiple accounts may be linked to the Debit Card, however, purchase transactions at merchant establishments will only be effected by debit from the primary account. The transaction will not be honoured if the primary account has insufficient funds even if there are required funds available cumulatively or severally in the other accounts linked to the Debit Card.
The HSBC Debit Card carries a Visa logo where you can use it for your purchases at over millions of Visa merchants and withdraw cash from any PLUS ATMs around the world.
Simply present your card to the merchant. They will swipe your card to pay for your purchases. The transaction is deducted immediately from your HSBC savings or current account. You will be asked to sign on a sales slip as a confirmation of the transaction.
All transactions made are electronically recorded and will be reflected in your monthly statements, after the merchants have performed settlements. It is advisable to keep all receipts of your purchases as your record to verify against your monthly account statement.
With your HSBC Debit Card, you can withdraw up to BND4,000 or equivalent in foreign currency daily at any HSBC ATMs and at any other ATM worldwide that carries the 'PLUS' logo. You can also spend up to BND4,000 daily at any location around the world that accepts Visa card. However, as a security measure, please note that each single transaction you make is limited to BND4,000 only, or the amount equivalent to the foreign currency for purchases made overseas.
No, you can only purchase within the limit of the available balance in your account. If you exceed, your payment request will be declined.
Yes, there will be a charge for making withdrawal at overseas ATMs. For information on the latest charges, please refer to our General Tariff available on our website or you may visit your nearest HSBC Retail Store.
Yes, Internet/Online purchases can be made using your Debit card.
A merchant may set a minimum transaction amount for debit card.
Merchants are prohibited to charge any surcharge for using your debit card.
If you would like to report a questionable charge, you can send an email to Hsbc@hsbc.com.bn or contact the general hotline at +6732252252.
A merchant must not refuse to complete a transaction solely because a cardholder refuses to provide additional identification information. However, there are certain situations where a merchant may require some personal information, such as a shipping address for online purchases. Additionally, if your card is unsigned, a merchant should request personal identification to confirm your identify and ask the cardholder to sign the card before completing the transaction.
If you believe that a merchant has violated the above standard or their actions requesting identification are questionable, you can send an email to Hsbc@hsbc.com.bn or contact the general hotline at +6732252252.
If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your card, since they have additional information specific to your account. Typically, their customer service number for your financial institution on the back of each card that you can call or send an email to Hsbc@hsbc.com.bn or contact the general hotline at +6732252252.