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Merchant Surcharge FAQ

What if a merchant required me to make a minimum purchase when I used my credit card?

A merchant may set a minimum transaction amount for credit card.

 

What if a merchant wanted to charge a surcharge or fee to use my credit card?

Merchants are prohibited to charge any surcharge for using your credit card.

If you would like to report a questionable charge, you can send an email to Hsbc@hsbc.com.bn or contact the general hotline at +6732252252.

 

What if a merchant required me to provide identification to use my credit card?

A merchant must not refuse to complete a transaction solely because a cardholder refuses to provide additional identification information. However, there are certain situations where a merchant may require some personal information, such as a shipping address for online purchases. Additionally, if your card is unsigned, a merchant should request personal identification to confirm your identify and ask the cardholder to sign the card before completing the transaction.

If you believe that a merchant has violated the above standard or their actions requesting identification are questionable, you can send an email to Hsbc@hsbc.com.bn or contact the general hotline at +6732252252.

 

Questions not answered here?

If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your card, since they have additional information specific to your account. Typically, their customer service number for your financial institution on the back of each card that you can call or send an email to Hsbc@hsbc.com.bn or contact the general hotline at +6732252252.

 

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